Privacy Policy
# Lantern Society — Privacy Policy **Last updated: 21 April 2026** At Lantern Society, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we store it, and your rights under the **Privacy Act 2020 (New Zealand)**. By using our website, placing an order, or contacting us, you agree to the practices described in this policy. --- ## 1. Who We Are This Privacy Policy applies to Lantern Society ("we", "us", "our"): ? **Address:** 671 Main Road Stoke, Stoke, Nelson 7011 ? **Website:** www.lanternsociety.co.nz ? **Email:** [email protected] ? **Phone:** 03 539 1192 --- ## 2. What Information We Collect We only collect personal information that is necessary to provide our services. This may include: **Information you give us directly:** - Name - Phone number - Email address - Delivery or pick-up details (where applicable) - Payment information (processed securely via our payment provider) - Dietary requirements, allergies, or special requests - Feedback, reviews, or messages you send us **Information collected automatically when you visit our website:** - IP address - Browser type and device information - Pages visited and time spent on site - Cookie data (see section 7) **Information from third parties:** - Booking or ordering data from partner platforms (e.g. Uber Eats, DoorDash, OpenTable) - Social media platforms if you interact with us via Instagram or Facebook --- ## 3. How We Use Your Information We use your personal information for the following purposes: - To process and fulfil your orders and reservations - To send order confirmations, updates, and receipts - To respond to enquiries, feedback, or complaints - To manage loyalty programs, gift vouchers, or promotions - To send you marketing communications (only if you have opted in) - To improve our website, menu, and customer experience - To comply with legal obligations (e.g. tax, food safety, consumer law) We will not use your information for any purpose unrelated to the above without your consent. --- ## 4. Sharing Your Information We do **not** sell, trade, or rent your personal information. We may share limited information with trusted third parties only where necessary to run our business, including: - **Payment processors** (e.g. Stripe, Windcave) — to process payments securely - **Online ordering & booking platforms** (e.g. our POS or order system provider) - **Delivery partners** (e.g. Uber Eats, DoorDash) — if you order via their platforms - **Email or SMS service providers** — to send order confirmations - **Government or legal authorities** — if required by law All third parties we work with are required to handle your information in line with applicable privacy laws. --- ## 5. How We Store and Protect Your Information 5.1 Your personal information is stored securely on systems with appropriate technical and organisational safeguards. 5.2 Payment details are handled by PCI-compliant payment providers and are **not stored on our servers**. 5.3 We keep your information only as long as needed to provide our services or as required by law. When it is no longer needed, we securely delete or anonymise it. 5.4 While we take reasonable steps to protect your data, no method of transmission over the internet is 100% secure. You share information with us at your own risk. --- ## 6. Marketing Communications 6.1 We may send you newsletters, special offers, or updates if you have opted in to receive them. 6.2 You can unsubscribe at any time by: - Clicking the "unsubscribe" link in our emails - Replying STOP to any marketing SMS - Contacting us at **[email protected]** 6.3 Unsubscribing from marketing messages will not affect transactional messages (e.g. order confirmations). --- ## 7. Cookies & Tracking 7.1 Our website uses cookies and similar technologies to: - Remember your preferences - Analyse website traffic (e.g. Google Analytics) - Improve your browsing experience - Enable features like online ordering carts 7.2 You can control or disable cookies through your browser settings. Please note that some features of our website may not work correctly if cookies are disabled. --- ## 8. Your Rights Under the **Privacy Act 2020**, you have the right to: - **Access** the personal information we hold about you - **Correct** any inaccurate or outdated information - **Request deletion** of your information (where legally possible) - **Withdraw consent** for marketing communications at any time - **Make a complaint** if you believe your privacy has been breached To exercise any of these rights, please contact us at **[email protected]**. We will respond within a reasonable time (usually within 20 working days). If you are not satisfied with our response, you can lodge a complaint with the **Office of the Privacy Commissioner (New Zealand)**: ? www.privacy.org.nz ? 0800 803 909 --- ## 9. Children's Privacy Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it promptly. --- ## 10. Third-Party Links Our website may contain links to third-party websites (e.g. delivery platforms, social media). We are not responsible for the privacy practices of those websites. We recommend reading their privacy policies before sharing any personal information. --- ## 11. Changes to This Policy 11.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. 11.2 The latest version will always be available on our website, with the updated date shown at the top. 11.3 We encourage you to review this policy periodically. --- ## 12. Contact Us If you have any questions, concerns, or requests about this Privacy Policy or how we handle your information, please get in touch: **Lantern Society** ? 671 Main Road Stoke, Stoke, Nelson 7011 ? 03 539 1192 ? [email protected] ? www.lanternsociety.co.nz Thank you for trusting Lantern Society with your information. We take that trust seriously. ?